Frequently Asked Questions
1. What payment methods do you accept?
We accept the following forms of payment:
Visa, MasterCard, Discover, and American Express
2. I see that you offer Wholesale Swarovski Rhinestones, how can I get a wholesale discount?
We offer wholesale discounts to our preferred wholesale vendors. We sell wholesale Hot Fix Swarovski Rhinestones and wholesale FlatBack Swarovski Rhinestones to the public as well. To become a preferred wholesale vendor simply email us at email@example.com and include your business name, address, phone number, email, and tax license (if located in the state of Arizona). We will send you a 10% discount coupon to be used on wholesale orders. If you plan on making a large wholesale purchase, please contact us for an individual order discount. 3. How long does it take for my order to ship?
We are located in sunny Arizona. All of our domestic orders will ship within 1 business day from the date of receipt. Most domestic orders arrive in 3-5 business days. USPS delivery times vary by the service selected, please visit the USPS website for more information.
All of our international orders will ship within 1 business day. Most orders will ship via USPS First Class Mail International. USPS First Class Mail International does not have any tracking services and delivery time can take up to 30 days. We are not responsible for orders being shipped via USPS First Class Mail International. Shipping time can vary depending on the service selected. Please visit the USPS website for more information.
Domestic wholesale Swarovski Rhinestone orders will drop ship from our supplier via UPS ground and will arrive within 5-6 business days, this is dependent upon our suppliers in stock availability. Some wholesale orders can take up to 2 weeks to ship so please check with us for availability at firstname.lastname@example.org.
International wholesale Swarovski Rhinestone orders will ship via the method chosen. If USPS First Class Mail International is selected the the order will be shipped as registered mail to ensure safe delivery. There is no tracking available with this method and we are not responsible for shipping time or undelivered packages. Please select the best method for delivery USPS Priority Mail International is a great service and offers free tracking and guaranteed delivery time of 6-10 business days.
4. What is the difference between Hot Fix and FlatBack Swarovski Rhinestones?
Hot Fix - These Swarovski Rhinestones are virtually the same as non-Hotfix, except they have a heat activated adhesive. They can be ironed on using hot fix transfer paper also known as mylar paper or applied using a Hot fix applicator, this type of rhinestone is great for applying to fabrics.
FlatBack - These Swarovski Rhinestones are great for applying to virtually anything you can think of, but you can't use an iron. These are applied using a permanent adhesive glue like "Gem-Tac" or "E6000". These glues work great on fabrics as well.
5. What Hot Fix applicator tool is better?
I like either one. They have their pros and cons, I will list them for you to help you decide:
BeJewler Pro - Comes with a handy tool to clean your tips. The tool starts to heat up as soon as you plug it in. Has a great comfort grip handle. I love the color! Just be careful with the little ones this hotfix applicator tool gets very hot and will burn your skin!
Kandi Professional Touch - Has an on/off switch built in. This is a great feature, you can control when the tool heats up, an added safety feature for sure! Great color, pink and purple! Comfortable grip.
6. What size Swarovski Rhinestone is right for me?
This all depends on your desired application. We have a size chart that shows the approximate sizes on our color/size chart page. We also have a PDF file that, when printed, will show you the exact sizes. Simply click on the Swarovski Rhinestone Size Chart for the PDF file.
7. How do you apply Hot Fix Swarovski Rhinestones?
There are two different methods that we reccomend:
Use a Hot Fix Applicator Tool to place the individual hotfix Swarovski Rhinestones in place following your design or hot fix stencil. You can draw or trace a design onto your fabric of choice and follow the design using the Hot Fix Applicator.
8. How do I apply FlatBack or non-hotfix Swarovski Rhinestones?
These are applied using a permanent adhesive glue like "Gem-Tac" or "E6000". Use a small amount of glue either on the back of the rhinestone itself or place a small amount on the object where the rhinestone will be placed. Simply apply the rhinestone in its place using the Rhinestone Jewel Setter, or tweezers and allow the glue to cure for the recommended time as stated on the type of adhesive you use.
9. What glue is better for applying FlatBack or non-hotfix Swarovski Rhinestones?
The E6000 and Gem-Tac both work great for creating a permanent bond. They both adhere to a number of different surfaces including, but not limited to:
lace, fabrics, trims, glass, ceramics, patent leather, wood, vinyl, leather, and more!
I would recommend using the E6000 on any of the above and rubber surfaces or outdoor applications, such as a license plate cover. E6000 has a little more elasticity to it than the Gem-Tac. I would recommend the Gem-Tac for cell phone covers. You will find your preference for either one, try them both and be sure to follow the directions on the package or bottle!
10. What is Hot Fix Transfer Paper? Is it the same as Mylar Paper?
Hot Fix Transfer Paper is the same as Mylar Paper, it is just another name for the same product.
HotFix Transfer Paper is a clear sticky paper that is made to hold the Hot Fix Flat Back Swarovski Rhinestone in place as you follow or create your design. It is also used to make Rhinestone Motifs. Once the design is created you can easily iron the design in place. Follow our how to instructions listed above.
11. What are the 2058 Swarovski Rhinestones and how are they different?
The New XILION Enhanced Rose- Article #2058
The revolutionary faceting of the XILION Rose with its power of light reflection and intensifying luminosity has been unique on the market since 2004. The evolution is ongoing and Swarovski has improved this XILION cut resulting to a higher level of intensified brilliance.
The introduction of this new complex XILION Rose Enhanced cut clearly differentiates Swarovski from the competitors and strengthens its trusted position as innovation leader. The XILION Rose Enhanced cut is a significant step in what has already been a successful product evolution.
With this upgrade, the existing XILION Rose Article will be completely replaced by the New Article #2058 XILION Enhanced Rose (for NO HF only).
Hot Fix XILION Roses will continue to be available only in #2028
As stock of the 2028's are replaced we will ship the 2058's (there is no way to keep track of what items are being replaced, you will see a slight difference and come to love the new cut, I would not be so concerned with matching the cuts on a single project)
12. How do I fill the syringe with glue?
After tip is screwed on syringe, hold syringe horizontally and squeeze glue into the syringe making sure that the glue does not reach the tip or touch the top of the syringe. Fill as much of the syringe as possible, and then place the plunger back into the syringe. Hold the syringe vertically (tip on top, plunger on bottom) making sure that there is an air bubble at the top. Gently push the plunger up until the glue reaches the tip. Here is a link to our YouTube video! The syringe is not intended for repeat uses, you can clean Gem-Tac out of the syringe and reuse if needed. E6000 cannot be cleaned out of the syringe, we do not recommend trying to re-use the syringe once filled with E6000.